Support Services
60% of our staff is dedicated to service and support.We provide support specific to in-house and outsourced core solutions as well as systems, ancillary and integrated product inquiries.
With over half of our staff dedicated solely to client support, we pride ourselves on providing the highest level of service – something our clients and service statistics support:
We offer normal daytime client support and an option for extended after-hours support to ensure 24x7 coverage for clients who need it. Our call management system directs callers to the proper staff to address their inquiry. The system is a great tool to immediately assist clients, determine call levels and improve overall service.
We also offer a Web-based support tool and conduct customized operational reviews of banks. It is our goal to enhance your knowledge of the Precision suite and how to best leverage it for your bank environment.